Troubleshooting
I cannot see a menu or action
Check the following in order:
- Confirm you are signed in and in the intended workspace.
- Confirm you selected the correct client account, if you belong to more than one.
- Open the job’s Next Action panel for the required lifecycle predecessor.
- Check the job assignment and your service-group scope.
- Ask an administrator to review your role or assignment; do not share accounts to work around access.
I was redirected to login or the dashboard looks incomplete
An expired or invalid session can leave the browser with stale local tokens. QIAS LIMS should return you to login when the backend cannot validate your session. If you see a partial dashboard, sign out if available, close the QIAS LIMS tab, and sign in again. If the problem continues, report the time, browser, and any visible error to your administrator.
A document is still pending or is blocked
Wait for the document scan. A pending document cannot satisfy a final-report or deliverable gate. For a blocked document, upload a safe replacement. See Documents and notifications.
I cannot start work
| Job type | Likely missing prerequisite |
|---|---|
| Sample analysis | Physical samples have not been recorded as received, or you are not the assigned technician. |
| Training | Next instructions have not been sent, or you are not the assigned trainer. |
| Consultation | Next instructions have not been sent, or you are not the assigned consultant. |
I cannot submit a job for review
Verify the job-type completion requirements:
- sample analysis: required work and a clean final report
- training: confirmed and completed session, plus a clean completion report
- consultation: confirmed and completed session, plus a clean session summary
A label did not print correctly
- Use preview to check the label count and sample IDs.
- For Browser / PDF, confirm the browser print dialog targets the correct printer and media orientation.
- For ZPL, ensure the destination workflow sends raw ZPL to the printer.
- For QZ Tray, confirm QZ Tray is running, the selected printer is present, and the workstation trust setup is complete.
- If you need to produce a replacement, use the reprint action and enter the reason.
A scanner does not open the expected job
Open Jobs → Scan Sample, focus the scan input, then scan the label. The scanner must send the exact sample ID followed by Enter. QIAS LIMS uses exact matching to avoid opening the wrong sample.
I need to change a form option
Do not work around a missing catalog option with inconsistent free text. Ask a QIAS LIMS administrator to update Admin → Static Data.